Shipping Policy

At Art Of Onyx, we’re committed to delivering your artwork safely and promptly. Here’s what you need to know about our shipping process:

Processing Time

All orders are carefully prepared and shipped within 3-5 business days after your order is placed.

Shipping Time

Once shipped, all U.S. orders typically arrive within 5–8 business days. Please note that delivery times may vary slightly depending on your location or the postal service.

Shipping Costs

  • U.S. Standard shipping is free on orders over $100.
  • For U.S. orders under $100, shipping is calculated during checkout.
  • If you need your order sooner than the standard delivery time, please contact us as soon as possible. We will do our best to accommodate your request and an additional fee will apply.

Tracking Your Order

Every order comes with a tracking number, which will be provided via email once your order ships. You can use this number to monitor your package’s journey to your doorstep.

Address Accuracy

Please make sure to enter the correct shipping address when placing your order. Incorrect addresses may lead to delivery delays or returned packages. We are not responsible for orders shipped to the wrong address.

Lost or Delayed Packages

If your order appears lost or delayed, we recommend:

  1. Checking with your local post office, as they may hold packages or have more detailed tracking information.
  2. Contacting us if you need further assistance—we’re here to help.

Damaged Deliveries

If your artwork arrives damaged, please contact us immediately so we can resolve the issue. We may request photos of the damage to help with processing a replacement or refund.

Additional Notes

  • All shipments are carefully packaged to prevent damage during transit.
  • Custom or personalized orders may require additional processing time, which will be communicated at checkout.
  • Free shipping applies to U.S. orders only.

International Shipping

International shipping is available. Shipping durations and costs will be calculated at checkout. Keep in mind that shipping times may vary and customs fees may apply once the package reaches the destination country. Expedited shipping is not available for international orders.

We want your experience with Art Of Onyx to be seamless, from checkout to unboxing. If you have any questions about shipping, don’t hesitate to reach out to our customer support team.